ADHYYAN CRAFTSMANSHIP RETURN POLICY
No returns, refunds or exchanges will be accepted for the following items:
- Custom made products/Products personalised to your requirement
- Hand painted and Crochet Apparel
- Crochet Rugs
On the products with which it is specifically mentioned that it is not eligible for return/ exchange.
Refunds are made as follows:
- If the payment was made in cash then the refund is made in the form of a bank transfer.
- If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account/card from which the payment was made.
RETURN POLICY FOR INDIAN CUSTOMERS :
You can drop us a mail at firstname.lastname@example.org and we will get back to you within 48 working hours.
We have 7 DAYS RETURNS POLICY. In case of defected/damaged product, complaint must be raised within 24 hours of delivery of product.
RETURNS BY INDIAN CUSTOMER :
- If the customer is unsatisfied with the product delivered then he/she needs to mail us at ( email@example.com within 7 days from the date of receiving the parcel. Then we will arrange a pick-up from your place (reverse pick-up may not be available on selected pin -codes). Our option for processing such returns :-
- If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will replace the product or reimburse the full invoice value as per customer demand.
- Refund process (if customer requests for refund) will start only after we receive back the product and validate the return. We refund the amount minus shipping amount (adjusted towards shipping & re-stocking charges) per product in your bank account. We need following bank details – Name, A/c no., IFSC Code, Bank, Branch to process the refund.
Post receipt of the return package, we will proceed to inspect the same. In case a reverse pick-up is not done for any reason (due to any reason owing to customer or the courier company’s mistake), responsibility lies on the customer to contact the Adhyyan Craftsmanship to arrange for the pick-up again. Failure to contact the Adhyyan Craftsmanship timely to arrange the reverse pick-up again may lead to rejection for exchange/return request. Return requests will only be entertained if the customer has accepted only untempered package.
Once approved as an eligible return, we will issue your refund of the appropriate amount within 10 days. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 20 days of our receiving of the return package from you. The Adhyyan Craftsmanship will not be liable for any damage that happens during return shipping.
The customer agrees not to dispute the decision made by the Adhyyan Craftsmanship and accept the Adhyyan Craftsmanship’s decision regarding the return validation that is – if the product is valid to be accepted as return or not. Non-Valid return will be sent back to the customer and the customer will be blacklisted for future purchases. Repeated refusal of Cash on Delivery ( COD ) orders might lead to barring of COD facility without any intimation. For repeated return of products from a customer i.e. more than 50% of the delivered products, the customer will be intimated that future orders on non-cancellation and non-return basis. Afterwards, all future orders will be processed on mentioned conditions.
Items to be returned must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including: all the hang tags and price tags. Any items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer.
CANCELLATIONS BY INDIAN CUSTOMER :
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by contacting us at firstname.lastname@example.org
- We will refund the full amount to the card used for making the payment.
- No request for cancellation will be entertained after 24 hours of placing the order.
The customer agrees not to dispute the decision made by the Adhyyan Craftsmanship and accept the Adhyyan Craftsmanship’s decision regarding the cancellation.